goFLUENT is revolutionizing corporate language learning through AI, a vast content library, and human coaching. Partnered with top LMS/LXP platforms globally, we empower employees to succeed, regardless of native language. Join a mission-driven team of 800+ worldwide, collaborate across borders, and grow in a fast-paced, high-impact role.

What You Will Do:
As a Customer Success Manager, you will be responsible for the following:

• Understanding client needs and proposing tailored training programs
• Planning and managing kickoff events at the beginning of training programs
• Developing and implementing strategies to boost learner engagement
• Monitoring training progress and conducting regular reporting
• Holding periodic business reviews
• Conducting customer satisfaction surveys and implementing improvement measures

What You will Need:

• Japanese native speaker, business-level English proficiency, valid work permit in Japan
• At least 2 years of professional experience in customer success or a similar role
• Thrives in a fast-paced and dynamic environment, demonstrating strong adaptability to change while maintaining an organized and methodical approach across diverse projects. Brings robust analytical skills to effectively navigate complexity and drive outcomes.
• Background in sales targeting corporate HR departments or the human resources industry will be a plus
• Self-motivated and skilled at multitasking

What We Offer:

• Global Work Environment: A diverse workplace where you can interact daily with colleagues from over 20 countries. Perfect for those looking to make the most of their English skills!
• Career Growth Opportunities: Participate in overseas training and engage with international guests who visit Japan regularly. Plenty of chances to expand your career.
• Comfortable Working Environment: Work in a well-equipped office with coffee, tea, snacks, refrigerators, microwaves, and oven toasters. We also offer thorough onboarding and English conversation training for employees.

Other Compensation & Benefits

• Employment Type: Full-time (6-month probation period)
• Working Hours: Weekdays 9:00–18:00 (1-hour break, 8 working hours)
• Hybrid Work Style: 4 days in-office, 1 day remote per week
• Department: Customer Success Management
• Commuting Allowance: Up to ¥30,000 per month (not provided on remote workdays)
• Social Insurance: Included (pension, health insurance, employment insurance, workers’ compensation insurance)

The selection process will be conducted in both Japanese and English. Please submit your resume in both languages.

#LI-Hybrid