About goFLUENT

For over 24 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally on any device.

Today, L&D leaders of over 1,000 international corporations in 100+ countries trust goFLUENTs award-winning digital language learning solutions to speed up the acquisition of language skills needed to build confidence, empower career growth, and build a more inclusive global culture. Since its founding, goFLUENT has helped two million people become better communicators in the languages of business.

With eLearning, Live Lessons, Virtual Classroom, eWriting, and Live Support, goFLUENT provides companies the solutions they need for greater business proficiency in English, Chinese, French, German, Italian, Portuguese, and Spanish, and to adapt to a global economy where linguistic skills are a competitive differentiator. goFLUENT is present in 15 countries across all continents.


Job Summary:

We are looking for an Educational Consultant who is passionate about personalized attention, continuous learning, and cultural diversity.

In this role, you will be the first point of contact with students interested in improving their language skills, guiding them in designing an effective and motivating study routine.
Ideal for results-oriented professionals with excellent communication skills and the ability to adapt to changing and intercultural environments.

Job Responsibilities:

• Provide personalized follow-up to potential students interested in language programs.
• Communicate effectively through channels such as WhatsApp Business, email, calls, and SMS.
• Design study plans aligned with each student's individual goals.
• Meet weekly and monthly conversion, retention, and engagement goals.
• Participate in training sessions and workshops to stay up-to-date on the latest trends in language learning.
• Design study plans aligned with the individual goals of each student.
• Meet weekly and monthly conversion, retention, and engagement goals.
• Participate in group welcome sessions for new students, creating a warm and motivating experience.

Requirements:

• Minimum 1 year of experience in customer service, educational sales, student retention, or B2B/B2C accounts.
• High school diploma (bachelor's degree in progress or completed is a plus).
• Fluency in Creole (native) and conversational English (minimum B1 level).
• Excellent communication skills, empathy, and proactivity.
• Ability to solve problems quickly and efficiently.
• Knowledge of digital tools: Google Workspace, MS Office,
  WhatsApp Business

Operating System: Minimum Requirements:

• PC or Laptop: Windows 10 or up or Mac (Monterey/Ventura/Sonoma)
• Intel Processor: Core i5 12th gen / i7 11th gen (or equivalent) and up
• Mac Processor: Macbook Pro - M1 Chip or Macbook Air - M1 Chip
• 8 GB RAM and up
• 20 GB of free disk space
• High-speed Internet connection (Download 10 Mbps, Upload 10 Mbps)
  

Work hours:

• Working Shift: Morning Shift (Haiti time)
  
  #LI-Remote