goFLUENT is revolutionizing the language learning market globally, empowering companies to design comprehensive digital training strategies for their employees. Leveraging a unique blend of AI-powered technology, our platform accelerates the language learning process. As a mission-driven SaaS company, we are passionate about ensuring every employee has an equal opportunity to succeed in the workplace, regardless of their native language. With 1000 employees worldwide, we are a truly global organization. Join us and make a meaningful impact every day!

Position Overview:

As a Customer Success Manager at goFLUENT China, you will be responsible for building and maintaining strong relationships with our clients. You will play a crucial role in developing and managing ongoing partnerships to ensure a high level of customer satisfaction and loyalty.

What you will do:

- Collaborate with clients to understand their current and future training needs, challenges, and identify strategies to maximize goFLUENT's impact.

- Onboard new clients as a goFLUENT product expert, providing guidance and support.

- Analyze client data and conduct business reviews to drive engagement and satisfaction with the goFLUENT training solution.

- Identify upsell opportunities to drive growth.

- Collect and analyze learner feedback to offer improvement suggestions and contribute to the development of our digital solution.

- Establish yourself as a credible voice in digital learning best practices, providing industry insights, guidance, and recommendations to optimize clients' training performance.

What you will need:

- A passion for Customer Success with a minimum of 3 years of experience in a B2B company.

- Thrive in a fast-paced, dynamic environment and adapt easily to change.

- Organized, methodical, and able to adapt to varied projects.

- Strong analytical skills.

- Excellent written and verbal communication skills with a commitment to meeting customer expectations.

- A team player who values diversity and knowledge sharing in a fast-growing, respectful work environment.

- Advanced level of English to collaborate with colleagues and clients worldwide.

- Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM tools. Ability to create and manage documents and presentations is required.

What We Offer:

- A dynamic, startup-like experience within the stability of a fast-growing, 25-year-old Swiss-based company.

- Opportunities to learn from top executives and visionaries in the learning and language market.

- An innovative, international working environment with vibrant team dynamics.

- Comprehensive onboarding and mentoring programs to ensure your success.

- World-class learning experience as a goFLUENT learner, with the chance to learn one of our twelve business languages.

- Exciting team-building events.

Are You Ready to Join Our Talented Team?

We are excited to welcome you to the goFLUENT family! Apply now and be part of our incredible journey.