Join Our Team & Make an Impact

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our Education market and ensure our clients maximize the value of our digital learning solutions.

As a Customer Success Manager, you will act as a trusted advisor to our clients, driving adoption and value from our digital solutions through data-driven insights and project management. You will leverage data analysis to measure success, foster engagement, and contribute to long-term client satisfaction and growth.

If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You’ll Do

• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.

• Project management : Coordinate and manage a portfolio of client from onboarding to renewal, ensuring successful execution, alignment with business objectives, stakeholder engagement, and delivery of measurable outcomes.

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding and finding solutions to their evolving training needs.

• Analyze client data: Implement strategies to drive engagement and ensure successful programmes.

• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.

• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.

• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.
  
  

Why You’ll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.

• Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.

• Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.
  
  

What We’re Looking For

• Perfectly fluent or bilingual in English.
  

• Additional languages (Portuguese, Italian, German, French, Spanish,..) are a strong plus.
  

• Passionate about customer success and relationship management.
  

• Exceptional communication and analytical skills.
  

• Highly organized and adaptable to varied projects.
  

• Proactive problem-solver with a growth mindset.
  

• Team player who values collaboration and knowledge-sharing.
  

• Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.
  
  

What we offer

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
  

• Learn from top executives and visionaries in the learning and language market.
  

• The experience of joining an innovative organization with an international, vibrant working environment.
  

• Full on-boarding and fast ramp mentoring program leading candidate to success.
  

• World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!
  

• Ability to work from any of our 20+ offices around the world.
  

• Exciting team-building events.
  
  

Working conditions: Monday to Friday, from 11a.m/12pm to 8 p.m/9pm.
This position follows the public holidays of the assigned market (French, German, Italian...).
One day of remote work per week is granted after three month.


Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/