Customer Success Specialist (Italian Speaker)
Unisciti a goFLUENT come Engagement Webinar Specialist! Aiuta gli studenti a raggiungere il successo con soluzioni linguistiche potenziate dall’IA e lascia il tuo segno.
🌐 About the Role
We are seeking engaging, learner-focused facilitators to deliver high-impact engagement webinar sessions for our global audience. This role is perfect for individuals passionate about helping learners succeed, energized by virtual interaction, and skilled in sparking motivation and connection in a digital environment.
🎯 Key Responsibilities
Deliver daily live kickoff webinars to onboard new learners and set them up for success.
Use interactive elements (chat, polls, etc.) to encourage participation.
Customize delivery style based on audience profiles (corporate learners, diverse cultures, language levels).
Collaborate with content and training teams to refine scripts, presentation materials, and activities.
Collect and share feedback to continuously improve learner experience.
Track attendance, engagement, and learner feedback for continuous improvement.
✅ Qualifications & Skills
Required:
Outstanding verbal communication and virtual presence
Confident using digital tools (Zoom, Teams, Google Slides, Mentimeter, etc.)Ability to adapt communication style for multicultural, international audiences
High level of professionalism, punctuality, and preparation
Comfortable managing live Q&A, chat interactions, and unexpected technical issues
Preferred:
Experience working in EdTech, corporate L&D, or language education
Knowledge of learner motivation frameworks or behavioral science
Familiarity with CEFR levels, language learning strategies, or LMS platforms
💡 You’ll Thrive in This Role If You Are:
A confident speaker who thrives in live, interactive environments
Empathetic and learner-focused
A natural motivator who can build excitement and accountability
Open to feedback and continuous improvement
Passionate about language learning and cultural exchange
🚀 Ready to Join Us?
If you’re excited about helping learners thrive, love presenting, and want to make a meaningful impact in education, we’d love to meet you!
#LI-Onsite
- Department
- Trainer Operations
- Role
- Engagement Webinar Specialist
- Locations
- Lisbon
- Remote status
- Hybrid
- Employment type
- Full-time
About goFLUENT
goFLUENT, headquartered in Geneva, Switzerland, is the world’s leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.