# Customer Success Manager – German Market

**Company:** goFLUENT
**Department:** Customer Experience
**Role:** Customer Success Manager
**Location:** Mauritius
**Remote status:** Hybrid

### ✨ Join our team and make a difference!

Do you enjoy building **trusted relationships** , helping clients achieve their goals, and having a real **impact** on their development?

At goFLUENT, we are looking for a **Customer Success Manager to support our German-speaking market** and help our clients get the most out of our **language learning solutions**.

As a Customer Success Manager, you will be a **trusted partner to your clients throughout their journey**. Combining **client relationship management, project management, and data analysis** , you will help them maximize the impact of their training programs while driving engagement, satisfaction, and long-term client relationships.

If you enjoy working in an **international, dynamic, and fast-paced environment** , where every day is different and your impact is tangible, this role is for you!

### 🎯 What You’ll Do

- **Build trusted relationships**  
Develop long-term partnerships with your clients, understand their challenges, and support them in achieving their learning objectives.

- **Ensure a successful onboarding**  
Guide new clients through the implementation of their programs and ensure a smooth and effective onboarding experience.

- **Monitor program performance**  
Analyze usage data, prepare business reviews, identify areas for improvement, and provide tailored recommendations to your clients.

- **Grow existing accounts**  
Identify opportunities for account development, including upselling and cross-selling, and contribute to the growth of your client portfolio.

- **Improve the client experience**  
Gather client feedback and collaborate with internal teams to continuously improve our products and services.

- **Become a trusted expert**  
Share best practices, support change management, and help your clients make the most of goFLUENT's solutions.

### 🌟 Why join goFLUENT?

- **Make an impact**  
Contribute to the development of the skills of thousands of learners around the world.

- **Grow your career**  
Develop your career within a fast-growing international company where opportunities are numerous.

- **Work in a stimulating environment**  
Join a multicultural, collaborative, and passionate team where your ideas are encouraged.

- **Innovate every day**  
Take part in transforming corporate learning through solutions combining **AI, technology, and human interaction**.

### 🔎 What You’ll Bring

- **Bilingual / native-level German** , both written and spoken, as you will be supporting the **German-speaking market**.

- **Strong professional English** , both written and spoken, to collaborate effectively with international teams.

- A genuine **passion for client relationships** and Customer Success.

- Excellent **communication and interpersonal skills**.

- Strong **analytical skills** and the ability to work with data.

- Excellent **organizational skills** , attention to detail, and ability to prioritize.

- A proactive, **solution-oriented mindset**.

- Strong **team spirit** and a willingness to learn.

- Previous experience in **e-learning, EdTech, or SaaS** is a plus.

### 🎁 What We Offer

Our **culture is unique**. From your very first day at goFLUENT, you'll benefit from a range of opportunities and perks, including:

- A **dynamic, startup-like environment** combined with the stability of a **fast-growing Swiss company** , established for 26 years.

- The opportunity to **learn from top executives and recognized leaders** in the training and language learning industry.

- The chance to join an **innovative organization** in an international, dynamic, and stimulating work environment.

- A **comprehensive onboarding program** , together with mentoring and accelerated support to help you succeed in your new role.

- A first-class **learning experience** by becoming a goFLUENT learner yourself and gaining access to our platform to learn among **49 business languages**.

- The opportunity to work from one of our **20 offices around the world**.

- **Engaging and enjoyable team events** designed to encourage collaboration and strengthen team spirit.

🌍 **Want to learn more?**

Discover goFLUENT through the stories and experiences of our employees around the world: [Careers | goFLUENT](https://www.gofluent.com/us-en/careers/)

[Apply for this position](https://careers.gofluent.com/jobs/8308150-customer-success-manager-german-market/applications/new)